1. Rolstoeltoegankelijkheid: Alle openbare ruimtes en hotelkamers moeten rolstoeltoegankelijk zijn. Dit is inclusief toegang tot de ingang van het hotel, de receptie, restaurants, bars, zwembaden, fitnessruimte en andere faciliteiten. Rolstoelhellingen, liften en brede deuren moeten worden voorzien om gemakkelijk te kunnen bewegen.
2. Gespecialiseerde kamers: Het hotel moet speciaal ontworpen kamers bieden voor gasten met een handicap, inclusief handgrepen in badkamers, inrijdbare douches, schakelaars en stopcontacten op een lager niveau, en verlaagde wastafels en wastafels. De ruimte moet ook worden uitgerust met visuele en audiohulpmiddelen om gasten te helpen hun weg te vinden.
3. Braille: Signage and hotel directories should be provided in braille for visually impaired guests. Elevator buttons and room numbers must be labeled in Braille, and audio instructions can be used to guide the guests to their rooms.
4. Lighting: All hotel spaces should be well-lit, including lobbies, corridors, and guest rooms. Guests with visual disabilities must be able to navigate their way around the hotel with ease and feel safe in doing so.
5. Assistance Dogs: Hotel staff must be trained to accommodate assistance dogs and may have to provide additional services such as a special area for the dog or ensure that the guest has easy access to outdoor areas for bathroom needs, etc.
6. Communication: All hotel staff should be trained in communication, including sign language for those with hearing difficulties or staff trained to use augmented devices which enable the guests to communicate easily.
7. Emergency Procedures: The hotel should have an emergency protocol in place for guests with disabilities, including emergency exits, accessible fire alarms, and staff trained in special emergency techniques.
8. Training: Hotel staff should be trained in how to interact with guests with disabilities, and educated in common issues faced by them – and how to best support them.
9. Access to Transportation: A hotel must ensure guests have access to appropriate transportation services with specially designed vehicles where needed.
10. Efficient Services: All guests with disabilities should have an equal level of service compared to other guests. Staff should be trained to understand guests' preferences and to deliver the best experience irrespective of any disability.
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