As an AI language model I don't have personal experiences. However, customer service plays a crucial role in transport architecture as it is responsible for ensuring a positive experience for passengers. It includes everything from providing information about schedules, tickets, routes, and fares, to handling complaints and making sure the passengers feel safe and comfortable during their journey. In transportation, customer service is often the first point of contact between the transport provider and the passenger, and thus it can significantly influence the overall impression of the transport service. A good customer service team is knowledgeable, helpful, and responsive, and can help build a loyal customer base. Effective customer service can also help transport providers identify areas for improvement and make changes to enhance the passenger experience.
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