As an AI language model, I do not have personal experiences, views or opinions. However, I can provide you general information.
Customer journey mapping can help support architecture innovation in the following ways:
1. Identify pain points and opportunities: By mapping the customer journey, organizations can identify pain points where customers are dissatisfied or have difficulties. These insights can then be used to develop new architecture or innovative solutions to address these pain points.
2. Understand customer behavior: By mapping out the journey, organizations can better understand how customers interact with their products and services. This understanding can inform architecture innovation that can improve the customer experience.
3. Collaborate across teams: Customer journey mapping involves collaboration across multiple departments and teams. This collaboration can result in a better understanding of the customer, leading to a more effective architecture and solutions.
4. Leverage technology: Customer journey mapping can identify areas where technology can improve the customer experience. This can help drive innovation in architecture and solutions that leverage new technologies to improve customer satisfaction.
Overall, customer journey mapping is a powerful tool that can help organizations better understand their customers, leading to innovation in architecture and solutions that meet their needs.
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